Maintaining the security of your data is a top priority at Wild Radish, and we are fully committed to respecting your privacy rights. We will aim to handle your data legally and fairly at all times. Wild Radish is also dedicated to being transparent about how we use data and also what data we collect about you.
This policy, which applies whether you visit our stores, use your mobile device or go on line, provides you with information about:
Personal Data we collect
Wild Radish may collect the following information about you:
- your name, age/date of birth and gender
- your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
- purchases and orders made by you
- your on-line browsing activities on our websites
- your password(s)
- when you make a purchase or place an order with us, your payment card details
- your communication and marketing preferences
- your interests, preferences, feedback and survey responses
- your location
- your correspondence and communications with Wild Radish
- other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).
Our websites are not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
How we use personal data
Wild Radish uses your personal data to:
We may also use your information to:
We will not provide your personal information to any third parties for the purpose of direct marketing.
Reasons we share personal data
Wild Radish collects and uses customers’ personal data because is it necessary for:
We would sometimes like to send you information about products and services which may be of interest to you but will only do so if your consent has been given. If you no longer wish to be contacted for marketing purposes, please email us at firstname.lastname@example.org.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. How you can access or control your personal data will depend on which products you use.
You can always choose whether you wish to receive promotional emails, SMS messages, telephone calls and postal mail from Wild Radish.
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
You may instruct us not to process your personal information for marketing purposes by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes. You also have the following rights:
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
Notice to End Users
Your use of Wild Radish products may be subject to your organisation's policies, if any. If your organisation is administering your use of the Wild Radish products, please direct your privacy enquiries to your administrator.
When you use social features of such products, other users in your network may see some of your activity. Wild Radish is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.
If you use an email address provided by an organisation you are affiliated with, such as an employer or school, to access Wild Radish online services, the owner of the domain (e.g. your employer) associated with your email address may: (i) control and administer your Wild Radish online services account and (ii) access and process your data, including the contents of your communications and files.
Cookies are small files placed on your computer by websites you have visited. They are normally used to make websites work but can also be used to collect data.
We use the following Cookies
|PHPSESSID / shopping_cart||Stores your user session, vital for use of the website|
|_hjlncludedInSample / _htShowFeedbackMessage||HotJar - used for anonymous feedback / surveys|
|_atuvc & __atuvs||Add this, allows pages to be shared on Social Media|
|_ga / _gid / gat||Google analytics - provides anonymous user data|
|_uetsid||Bing analytics - provide anonymous user data|
In addition, we may disclose your personal information:
We sometimes use anonymous information collected during your visit to serve you relevant advertisements on external websites (referred to as “Remarketing” or “Retargeting” using Cookies.
What does this mean?
The result of this is that you may see products or our adverts displayed on external websites. If you would prefer not to see these adverts, you can opt out of Google advertising cookies at any time by visiting http://www.google.com/settings/ads
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password [and other login details] confidential. We will not ask you for your password (except when you log in to the website).
This policy was last updated in May 2018.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Faraday Mill Business Park
This document was created using an SEQ Legal template.